Refund policy

We have a 30-day policy, which means you have 30 days after receiving your item to contact us regarding any issue with your order.

📦 Issues & Support

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 30 days of delivery at support@geekmassage.com with a photo or video. We’ll make it right with a replacement or refund.

🚚 Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you.

🔄 Returns

Due to the nature of our products, we do not accept returns for change of mind or general dissatisfaction. However, if there is an issue with your order, we are committed to resolving it.

❌ Non-Returnable Items

We do not accept returns on used items, opened products, or items returned without prior contact.

💳 Refunds

If a refund is approved, it will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.